Refund Policy
Shipping Costs and Delivery Times
Orders placed on business days before 2:00 p.m. are shipped the same day.
Delivery: Your order will be delivered the next day (on business days)**
* If you place your order after 2:00 p.m., it will be shipped the next business day.
** If you place your order on the weekend or on Friday after 2:00 p.m., it will be shipped on Monday.
|
COUNTRY |
DELIVERY TIME |
SHIPPING COSTS |
|
The Netherlands |
1–3 days |
€6.95 Free for orders over €80 |
|
Belgium |
2–3 days |
€9.75 Free for orders over €120 |
|
Luxembourg |
2–3 days |
€9.55 Free shipping on orders over €120 |
|
Germany |
2–4 days |
€8.65 Free shipping on orders over €120 |
|
France |
3–5 days |
€11.95 Free shipping on orders over €150 |
|
Poland |
3–5 days |
€11.95 Free shipping on orders over €150 |
Return Policy We place a high priority on the hygiene and safety of our products. For this reason, it isnot possible to return or exchange purchased productsoncethey have left our warehouse. This policy has been established to ensure the quality and safety of our products for all our customers.
An exception applies only in the following cases:
If a product is deliveredtoyoudamaged or defective.
If the productdoes not match the order you placed(for example, wrong color or item).
If any of the above situations arise, pleasecontactus at info@thegelexpert.nlwithin 48 hours of receipt. Please include your order number in your message. We will then provide you with instructions on how to return the product free of charge or offer an appropriate solution, such as a replacement product or a refund.
Please note:Productsthat have been opened or used cannot be returned under any circumstances, unless there is a clear manufacturing defect or damage caused during shipping.